Privacy policy

Last updated: March 2026

At Mr. Robs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or interact with our brand.

This policy is designed to comply with the Privacy Act 2020.

1. Information We Collect

When you visit or interact with the Mr. Robs website, we may collect the following information.

Personal Information

Information you voluntarily provide to us, such as:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and purchase information

  • Customer support enquiries

Automatically Collected Information

When you browse our website we may automatically collect:

  • IP address

  • Device type and browser information

  • Pages visited and time spent on our website

  • Referral sources (how you found us)

This helps Mr. Robs improve the website and customer experience.

2. How We Use Your Information

Mr. Robs collects personal information so we can:

  • Process and deliver orders

  • Communicate with you about your order

  • Provide customer support

  • Send marketing emails (if you have opted in)

  • Improve our website and products

  • Analyse website traffic and performance

  • Prevent fraud or misuse of our services

We will only use your information for legitimate business purposes.

3. Email Marketing

If you subscribe to the Mr. Robs mailing list, we may send you:

  • Product updates

  • Launch announcements

  • Promotions or offers

  • Brand news

You can unsubscribe at any time using the link included in our emails.

4. Sharing Your Information

Mr. Robs does not sell your personal information.

However, we may share your information with trusted third-party service providers who help us operate our business, such as:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting providers

  • Email marketing platforms

  • Analytics providers

These partners only receive the information necessary to perform their services.

5. Payment Information

Payments made through the Mr. Robs website are processed securely by third-party payment providers. Mr. Robs does not store your full credit card details.

6. Cookies and Analytics

The Mr. Robs website may use cookies and similar technologies to:

  • Improve website performance

  • Understand visitor behaviour

  • Remember user preferences

  • Deliver relevant advertising

You can disable cookies through your browser settings.

7. Storage and Protection of Your Information

Mr. Robs takes reasonable steps to protect your personal information from loss, misuse, and unauthorised access.

Information is stored securely through our website platform and trusted service providers.

8. Accessing or Correcting Your Information

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information Mr. Robs holds about you

  • Ask us to correct any inaccurate information

To make a request, please contact us using the details below.

9. Third-Party Links

The Mr. Robs website may contain links to other websites or services. Mr. Robs is not responsible for the privacy practices of those third parties.

10. Changes to This Policy

Mr. Robs may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Mr. Robs
Email: hello@mrrobs.co.nz